Family Resource Facilitators

A Model for Strengthening Families and Building Communities

Family Resource Facilitators (FRFs) play a key role in developing a formalized, family-driven and child-centered public mental health system in the State of Utah. They are trained family members who develop working partnerships with the Community Mental Health Center staff to represent family voice at service delivery, administration and policy levels.

FRFs provide referrals to local resources and programs; advocacy for culturally appropriate services; links to information and support groups; and, family wraparound facilitation. These services provide increased family involvement at all levels and improve outcomes for families and communities where they live.

Each Family Resource Facilitator receives standardized training, coaching, and supervision by the members of the Utah Family Coalition (Allies with Families, NAMI Utah, and New Frontiers for Families) who work together to:

  • Train, coach, and support the FRFs
  • Ensure fidelity to the program and the wraparound model
  • Promote family engagement
  • Promote systems of care values and principles statewide

Family and Youth Guides to Wraparound

These guides are an excellent resource for youth and families considering the wraparound process

Family Guide to Wraparound—a road map for families as they work in the wraparound process
Youth Guide to Wraparound—a road map for a youth-driven team

Utah Family Coalition-2015 FRF Policy & Training Manual

New Employee Orientation

  • System of Care (SOC)-How A Community Takes Care of Its Own
  • History of the Utah Family Coalition
  • Vision and Mission of the Utah Family Coalition
  • System of Care, Study and Review Questions
  • Read Section 1
  • FRF Job Description
  • FRF Core Competencies
  • FRF Training, Supervision and Expectations
  • Defining Roles in Utah’s
    • System of Care
    • FRF Policies and Procedures
    • Documentation
    • Core Competencies, Study and Review Questions
    • Read Section 2
  • Ethics & Boundaries
  • Confidentiality
  • Ethics & Confidentiality, Study and Review Questions
  • Read Section 3


  • Ten Principles of Wraparound
  • Role and Function of the Wraparound Facilitator
  • Criteria for the Development of a Wraparound Team
  • Strengths, Needs and Cultural Discovery
  • Natural Supports
  • Sample Forms
  • High Fidelity Wraparound, Study and Review Questions
  • Read Section 4


  • Individual Family Advocacy
  • Advocacy for Systems Change
  • Systems Change, Study and Review Questions
  • Read Section 5
  • FRF Community Resources
  • Networking
  • Taking Care of Yourself
  • Community Resources & Taking Care of Yourself, Study & Review Questions
  • Read Section 6
  • Communication-Listening and Responding
  • Communication-Answering the Call
  • Communicating with Professionals
  • Communication, Study and Review Question
  • Read Section 7


Additional Wraparound Resources